Policies
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Please read the following regarding our rental and use policy: All holiday rates apply through the weekend of
the week in which the holiday occurs. All reservations are considered tentative
until your deposit arrives. Each rental is required to mail in a $200 deposit
to secure the reservation. This deposit will be held as a cleaning and or
damage deposit and will be returned by mail within 7 days of departure.
Since we do not charge a cleaning or booking fee this is the only way we can
protect these properties from abuse. Upon receipt of your $200 deposit, a written
confirmation letter will be mailed to your address. If your deposit has not
arrived within 5 "working days" of making the reservation, it will be automatically
removed from our system. The deposit must be in the form of a personal check,
money order or other secure funds. Sorry, we do not accept credit cards for
this part of the reservation process, however, you may use a Visa or MasterCard
for the balance upon arrival. |
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Payment in full is due upon arrival We accept cash, travelers checks, Visa and MasterCard All cabins and chalets are well maintained, however, we cannot be held responsible for equipment failures. Every effort will be made to complete any needed repairs in a timely manner. Under no circumstances will you be compensated for any failure. In addition, if a failure is the result of your misuse or neglect, all costs will be added to your account. Management reserves the right to refuse service to anyone and will not be held responsible for injury, loss of property or loss of use. Chains and or four wheel drive vehicles may be required during winter months. No refunds will be given due to snow, ice or any other "act of god". All reserved dates are final and you are responsible for the entire reserved period, regardless of the occurrence. Check-in time after 1PM Check-out 11AM (no exceptions) Each cabin or chalet is completely equipped. Kitchens are equipped with standard cookware and eating utensils, including microwave and coffee makers (filters not supplied). For your convenience and initial use, all bedding, towels and bathroom tissue are provided. Items you may want to bring include: beach towels for pool or hot tub use, detergent for washer/dryer equipped cabins, paper towels and firewood (winter only) if your cabin/chalet is equipped with wood burning rather than gas fireplace. Note: we DO NOT supply firewood. Wood may be purchased locally, or bring your own. Outdoor grills are provided, but do not include charcoal or lighter fluid. Our owners setup each as if someone lives there. Just bring your personal items and enjoy.
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Gatlinburg Pigeon Forge Sevierville National Park