Policies

Please read the following regarding our rental and use policy:

All rates posted reflect one night's rental for 2 people in U.S. dollars. Additional people at a rate of $12.50 per night. The first two (2) children under 12 years of age are free. Each child thereafter (regardless of age) at a rate of $12.50 per night.

All holiday rates apply through the weekend of the week in which the holiday occurs. All reservations are considered tentative until your deposit arrives. Each rental is required to mail in a $200 deposit to secure the reservation. This deposit will be held as a cleaning and or damage deposit and will be returned by mail within 7 days of departure. Since we do not charge a cleaning or booking fee this is the only way we can protect these properties from abuse. Upon receipt of your $200 deposit, a written confirmation letter will be mailed to your address. If your deposit has not arrived within 5 "working days" of making the reservation, it will be automatically removed from our system. The deposit must be in the form of a personal check, money order or other secure funds. Sorry, we do not accept credit cards for this part of the reservation process, however, you may use a Visa or MasterCard for the balance upon arrival.

Some of our cabin and chalet owners will permit pets. However, we are required to contact the owner for approval prior to confirming a reservation. If approved, a nightly rate of $12.50 will apply for each pet, plus a deposit determined by the cabin owner. If you bring a pet without obtaining approval, your rental contract will be immediately cancelled and all monies paid will be forfeited to the cabin owner as payment for damage to return the cabin, by extensive cleaning and pest control, to a non pet facility. In addition, this expense may exceed the amount paid for rental and you will be responsible for these excess costs.

Rates for all homes may be slightly higher during periods of high demand. Also, some cabin owners may reduce rates during off season for longer stays. Until reserved, all rates are subject to change. Reserve early and avoid premium adjustments.

Cancellations:

The first night's rental and deposit will be forfeited on all cancellations! These homes are reserved by the cabin owner for your enjoyment. Just as you would expect the owner to honor your reservation, they expect you to fulfill the terms and exact dates you have requested. Since reservations arrive well in advance, a cancellation will result in a cabin sitting empty. An occurrence our owners cannot absorb. Please be certain of the exact dates before making a reservation. In addition, you will be responsible for the entire reserved period, regardless of the number of nights occupied. A reservation is a legal contract, to be honored in full by both you and the cabin owner.

FREQUENTLY ASKED QUESTIONS
Payment in full is due upon arrival

We accept cash, travelers checks, Visa and MasterCard

All cabins and chalets are well maintained, however, we cannot be held responsible for equipment failures. Every effort will be made to complete any needed repairs in a timely manner. Under no circumstances will you be compensated for any failure. In addition, if a failure is the result of your misuse or neglect, all costs will be added to your account.

Management reserves the right to refuse service to anyone and will not be held responsible for injury, loss of property or loss of use.

Chains and or four wheel drive vehicles may be required during winter months. No refunds will be given due to snow, ice or any other "act of god". All reserved dates are final and you are responsible for the entire reserved period, regardless of the occurrence.

Check-in time after 1PM                    Check-out 11AM (no exceptions)

Each cabin or chalet is completely equipped. Kitchens are equipped with standard cookware and eating utensils, including microwave and coffee makers (filters not supplied). For your convenience and initial use, all bedding, towels and bathroom tissue are provided. Items you may want to bring include: beach towels for pool or hot tub use, detergent for washer/dryer equipped cabins, paper towels and firewood (winter only) if your cabin/chalet is equipped with wood burning rather than gas fireplace. Note: we DO NOT supply firewood. Wood may be purchased locally, or bring your own. Outdoor grills are provided, but do not include charcoal or lighter fluid. Our owners setup each as if someone lives there. Just bring your personal items and enjoy.

 

Gatlinburg         Pigeon Forge        Sevierville       National Park